Refund policy

At Revolve, we want you to be satisfied with your purchase. If there is an issue with your order, you may request a return, replacement, or refund in accordance with the conditions below.

1. Return Eligibility

Eligible items may be returned within 7 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must include all original packaging, accessories, manuals, and tags where applicable.
  • The item must not be damaged, altered, washed, or misused after delivery.
  • The item must be suitable for resale unless the return is due to a defect, damage, or an incorrect item.
  • Proof of purchase or valid order details may be required.

We reserve the right to refuse a return if the item does not meet the eligibility conditions stated in this policy, subject to applicable consumer rights.

2. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, certain items may not be eligible for return after opening or use.

These may include:

  • Underwear and lingerie
  • Swimwear where the hygiene liner has been removed
  • Opened or used beauty and personal-care products
  • Earrings and other hygiene-sensitive accessories
  • Products specifically marked as Final Sale
  • Gift cards, where applicable
  • Products that cannot reasonably be resold for hygiene or safety reasons
  • Any item clearly identified as non-returnable before purchase

This does not affect your rights if an item is received damaged, defective, or incorrect.

3. Return Request Process

To request a return, please contact our customer support team within 7 days of delivery.

Please provide:

  • Your order number
  • Your full name
  • The reason for the return
  • Clear photographs or videos where relevant

Please do not send an item back without contacting us first.

Once your return request has been reviewed and approved, we will provide the applicable return instructions.

Returned products should be securely packaged to prevent damage during transit.

4. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Revolve will review the case and may arrange or cover the applicable return/replacement process.

For returns requested for reasons such as:

  • Change of mind
  • Ordering the wrong item
  • Ordering the wrong size or colour
  • No longer wanting the product

the customer may be responsible for return delivery costs.

Any applicable return shipping charges will be communicated before the return is processed.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing important components

please contact us within 48 hours of delivery.

For faster assistance, please provide:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photographs or videos of the item
  • Photographs of the packaging where applicable

After reviewing the issue, we may offer an appropriate resolution, which may include:

  • Replacement
  • Refund
  • Store credit, where agreed
  • Another suitable resolution

depending on the circumstances of the case and applicable consumer rights.

6. Refunds

Once an approved returned item is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using an appropriate refund method.

For prepaid orders, where applicable, refunds may be returned to the original payment method.

For Cash on Delivery (COD) orders, refunds cannot be returned to a cash payment method directly. In such cases, we may request appropriate payment details to process the approved refund through an available method.

Refund processing times may vary depending on the payment provider, bank, or method used.

Where applicable, please allow approximately 5–10 business days after the refund has been processed for the funds to appear.

7. Delivery Charges and Refunds

Because Revolve currently offers Free Delivery Across the UAE on eligible orders, there is normally no standard outbound shipping charge to refund.

If an exceptional shipping, re-delivery, or return charge was applied to an order, its refundability will depend on the reason for the return and the circumstances of the order.

Where a return is required because of an error by Revolve, such as an incorrect, damaged, or defective item, applicable charges will be reviewed accordingly.

8. Exchanges

Direct exchanges may be available depending on product availability and the nature of the request.

If a direct exchange is not available, you may be asked to:

  1. Return the eligible item in accordance with this policy.
  2. Place a new order for the desired product, size, or colour.

All exchanges are subject to product availability.

9. Cash on Delivery Orders

Cash on Delivery orders are eligible for return or refund only if they meet the conditions stated in this policy.

Receiving an order through COD does not automatically make the product returnable.

Customers should inspect the product after delivery and contact us promptly if there is a problem.

10. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

If you need to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to this Return & Refund Policy.

Repeated refusal of confirmed COD orders may result in restrictions on future Cash on Delivery orders.

11. Used or Damaged Products

Returns may be refused where a product has been:

  • Used beyond what is reasonably necessary to inspect it
  • Damaged after delivery
  • Improperly handled
  • Altered or modified
  • Returned with missing parts or accessories
  • Returned without original packaging where the packaging is necessary for resale or safe transport

This restriction does not apply where the product was originally delivered defective, damaged, or incorrect, subject to review.

12. Inspection of Returned Items

All returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned item does not meet the conditions stated in this policy, the request may be declined.

We will communicate the outcome of the review to the customer.

13. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable laws of the United Arab Emirates.

Where applicable consumer law provides additional rights, those rights will continue to apply.

14. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, services, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have questions about a return, refund, replacement, or exchange, please contact us:

Revolve
Email: revolveonlinestores@gmail.com

For faster assistance, please include your order number and relevant photos or videos where applicable.