Shipping policy
At Revolve, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.
1. Order Processing
After your order is successfully placed, our team will process and verify your order.
- Orders are normally processed within 3–5 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- During sales, promotions, or high-order periods, processing may take additional time.
- For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.
2. Delivery Time
Our estimated delivery time within Pakistan is generally:
2–5 business days
Delivery times may vary depending on your city, location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Remote areas may require additional delivery time.
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on your delivery location, order size, weight, or promotional offers.
From time to time, SA may offer free-shipping promotions. Any such offer will be subject to the terms mentioned during the promotion.
4. Delivery Address
Please make sure that your name, phone number, city, and complete delivery address are correct when placing your order.
If you need to change your delivery address, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
SA is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
5. Order Tracking
When tracking information is available, we may provide the tracking details through the contact information associated with your order.
You can also contact us if you need assistance regarding the status of your order.
6. Delayed Orders
Although we aim to deliver orders within the estimated delivery time, delays can sometimes occur due to:
- Courier delays
- Weather conditions
- Public holidays
- High-volume periods
- Incorrect or incomplete addresses
- Remote delivery locations
- Unforeseen operational circumstances
If your order is significantly delayed, please contact us with your order number and we will assist you.
7. Damaged or Incorrect Orders
If you receive a package that appears damaged, or you receive an incorrect product, please contact us as soon as possible.
For faster assistance, please provide:
- Your order number
- Your name
- A description of the issue
- Clear photographs/videos of the package or product where applicable
We will review the issue and assist you according to our applicable return/exchange policy.
8. Failed Delivery
If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, the phone number is unreachable, or the address is incorrect, the courier may make another delivery attempt or return the package to us.
Additional charges may apply if an order needs to be shipped again because of an incorrect address or failed delivery caused by the customer.
9. Refused Deliveries
If an order is refused at the time of delivery without a valid reason, SA reserves the right to restrict future Cash on Delivery orders from the customer.
Any applicable return shipping costs may also be considered when processing such cases.
10. Cash on Delivery
Cash on Delivery availability depends on the delivery location and our courier service.
For COD orders:
- Please provide an active phone number.
- Our team may contact you to confirm the order.
- Please ensure someone is available to receive the package and make the required payment.
11. Contact Us
If you have any questions about shipping or your order, please contact us.
Email: revolveonlinestores@gmail.com